SHIPPING POLICY

Phoenix Luxe provides first class service by providing FREE WORLDWIDE SHIPPING to all of our customers.  We offer premier courier services with FedEx, UPS and DHL Express. When your order is processed, you will receive an email with tracking information. 

Shipping time will vary depending on the warehouse location for your order.  We have 9 global warehouses throughout Italy, Germany, Sweden, North Macedonia, Estonia, the UK and the US, and service more than 170 countries around the globe.  The average delivery time within the European Union is 3-5 business days and for destinations outside the European Union, such as North America, Asia, Middle East, ect., the delivery time is 4-8 business days.  For logistical reasons, items in the same purchase may be sent in separate packages depending on inventory, so please keep this in mind when receiving your delivery. If shipments are split up, you will receive tracking numbers for all packages.  Please understand that delivery delays can occasionally occur and you will be notified if this happens.  We are unable to deliver to PO Boxes.

CUSTOMS, DUTIES & TAXES

Phoenix Luxe will handle all customs operations together with the selected freight provider customs agency for shipments outside of Europe.  Any documentation needed will be provided by Phoenix Luxe to have the package cleared if necessary.  However, Phoenix Luxe is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the responsibility of the customer, including duties, taxes, ect. The shipping courier FedEx, UPS or DHL will charge you upon delivery.

DAMAGED ITEMS (if applicable)

Phoenix Luxe is not liable for any products damaged or lost during shipping.  If you received your order and it is damaged, please contact the shipping carrier first (FedEx, UPS, DHL) using your tracking number to file a claim. You can also contact our concierge directly at customercare@phoenixluxeboutique.com to assist you with this process.  Please take pictures of any damages immediately, save all packing materials and box to include with your claim.

REFUSED OR UNDELIVERABLE SHIPMENTS (if applicable)

If you refuse a shipment, you are responsible for the cost of returning the package, including any shipping fees, customs charges and import fees.  If the FedEx, UPS or DHL Courier is unable to successfully deliver your package to the address you provided, after trying 2-3 times to redeliver, the package will be returned to us and we will deduct $50 from your refund, plus any additional customs charges and import fees.