Is this site secure and safe to shop on?

Yes, we are Certified Level 1 PCI DSS Compliant, which is the HIGHEST level of security. The Level 1 compliance covers these 6 categories:

  • - Maintain a secure network
  • - Protect cardholder data
  • - Maintain a vulnerability managememt program
  • - Implement strong access control measures
  • - Regularly monitor and test networks
  • - Maintain an Information Security Policy

Making sure your data and financial transactions are protected is a HIGH PRIORITY we take very seriously.

Do I need to create an account to place an order?

No, you may place an order as a Guest; however, there are several AWESOME BENEFITS to signing up for a Phoenix Luxe account that include all the ways we show our appreciation:


* Receive a 15% discount code for joining the VIP LIST by signing up with your email

* Receive a $10 THANK YOU Reward after each confirmed purchase

* Receive a $20 BIRTHDAY GIFT Reward to celebrate AMAZING, INCREDIBLE YOU!!

* Loyalty Rewards - collect, track and use your LUXE REWARDS Coins for $10 off purchases

* Share your WISHLIST favorite items with friends and family so they can surprise you with the things you LOVE!!


We also recommend that you sign up for an account so you can track and review purchases, save your address and other details which will allow for a smoother shopping experience next time.

Help, I forgot my password

No worries, simply click the “Forgot password” link on the” Log in” page and we will email you instructions to reset your password.

Can I purchase a GIFT CARD for someone?

Yes, e-GIFT CARDS are available and can be customized with a personal written message.  You can select a specific date and time for the GIFT CARD to be delivered via email or text message. 

A Phoenix Luxe GIFT CARD is the perfect gift for someone special any time of the year or a great way to show your appreciation for a job well done.

How long does delivery take and how can I track my items?

Delivery is expected to be within 3-8 business days, depending on your location and which global warehouse the items are coming from.  Please note, shipping times are based on the time from order processing (includes payment collection) and are intended to be indicative only.  For logistical reasons, items in the same purchase may be sent in separate packages depending on inventory, so please keep this in mind when receiving your delivery. If shipments are split up, you will receive tracking numbers for all packages.  Phoenix Luxe cannot bear responsibility for circumstances beyond its control such as delays in payment approval, clearing customs, weather and other such matters.


You will receive a tracking number when your order ships from the warehouse. 

I have a question, how do I reach Customer Service?

You can email our Phoenix Luxe concierge at customercare@phoenixluxeboutique.com.  We look forward to answering any questions you may have to ensure a positive shopping experience at all times!

How often do you get new items?

We add new inventory 4-5 times a week so be sure to check back frequently for Awesome Must-Have’s or new Designer Collections.

Can I share my Wishlist?

Yes, you can share your Wishlist with friends and family via email or social media. It's WIN-WIN - you make it easy for them to surprise you with your favorite things you LOVE!!