Returns & Refunds

Phoenix Luxe Is pleased to offer a 14 day return policy from the day the package is delivered to you.  If you would like to make a return, please visit our Returns Guidelines here


Please note that orders can only be canceled within the first 24 hours of making a purchase provided that the item/s have not been shipped. Any cancellations initiated after the 24 hour period has expired will incur a $50 cancellation fee and any order which contains items that have been shipped may not be canceled.  Cancellation requests must be initiated through our concierge service by emailing and include order number.  A Phoenix Luxe concierge will respond with instructions and next steps.